Self-efficacy is the belief that one can succeed in adopting a new behavior. This is a predictor of whether a person is likely to maintain it. A patient, for instance, may not feel they can lose weight. For this patient, your communication would be aimed at raising their self-efficacy so they feel they can succeed. For instance, you could ask them what's worked for losing weight in the past. With more self-efficacy, a patient is more likely to try—and be able to sustain—a new health behavior over time. Let the person know that they are the experts in their own lives. Show respect and empathy. Above all, don't argue with them.